POLICIES

Refund Policy

All of our packages, auto-pays, and gift certificates are not transferable to other clients, and cannot be combined with other discounted offers. We do not offer cash refunds for services provided. Clients have 24 hours from the performed service to address any issues and have them fixed.

No Show Policy

By booking, you authorize this business to charge your credit card a no-show fee of up to 100% of the scheduled services cost should you miss your visit without proper notification.

Late Policy

If a client arrives more than 15 minutes late for their appointment time, the staff at GROTTO may not be able to accommodate some, or all, of the scheduled services due to booking constraints. If the remaining appointment time will not allow for completion of the scheduled services, the client will be asked to reschedule for a later date and time, and may be charged a late/cancellation fee (ref: cancellation policy).

We strongly suggest that clients arrive shortly before their scheduled appointment time to allow adequate time for the check-in process to take place, and to avoid any rescheduling for late arrivals.

Cancellation Policy

In order to best accommodate all clients needs, the staff at GROTTO requires a 24 hour cancellation notice for all appointments. Although we realize that this is not always possible, please let your esthetician know as soon as possible so that scheduling adjustments can be made.

Cancellations not made 24 hours prior to the appointment time will be charged 50% of the scheduled services cost. We will be requiring all clients to have a credit card on file. Your card will not be charged, but held in case of a no-show, in which 100% of the scheduled services cost will be charged.